While there are undoubtedly more reputable moving companies than those that only exist to scam their clients and break their belongings, there is nonetheless a decent percentage of the latter. This is why you need to be careful when choosing who to hire. Legislators have been looking for ways to increase the protection that consumers have when dealing with moving companies, simply because the levels of complaints are so high. While hiring a great company can be a pleasure and make your relocation that much more enjoyable, the key is to do your research and find a company that won’t let you down.
Call around
Don’t settle for the pioneers you meet. Even if you got a number from a trusted friend, just add it to the list. It is good to follow personal recommendations, but there is little reason not to do your own research. Call several companies, both those that operate solely in your area and those with a national presence. Talk to them and ask them questions. Get some quotes. Even after a few phone calls, you’ll find that you know a lot more about what you’re getting into than you did when you started.
Better Business Bureau
The BBB is a good resource to use when looking for a company’s history. Customers often go directly there when they have a complaint about a business, be it a moving company or a car salesman. The great thing about BBB is that they give the company the opportunity to publicly respond to the complaint, allowing you to see the full transaction history as it unfolds. If you notice that a particular company has received multiple complaints and only offered excuses in response, you may want to go with someone else.
Be specific
One of the biggest sources of dissatisfaction when it comes to hiring moving companies are those clients who receive a final invoice that is far from the original estimate. While this is a sign of legitimate bait and changes from time to time, it is just as often due to customer failure. If you want a quote that accurately reflects the final invoice, you should be as specific as possible when describing the circumstances of the move. If you have a multi-level home, make sure they know about it before giving you a quote. In fact, ask them to come for a home visit if they are willing to do so. The more information you have in advance, the more likely you are to know how much you are expected to spend.